Cancellation Policy

This Cancellation Policy (the "Cancellation Policy" or "Policy") governs the terms under which Customers may cancel recurring subscriptions or physical hardware orders purchased from IdentiQ ("Company").

By purchasing services or ordering physical products from the Company, you acknowledge that you have read, understood, and agreed to be contractually bound by this Policy.

Customers may cancel their recurring subscription plans (STARTER, PRO, ENTERPRISE, or REALTOR) at any time.

Cancellations will take effect at the end of the current billing cycle (monthly or annual). Your premium features, profile parameters, custom domain redirects, and integration hooks will remain fully operational until the final day of your active billing period. At the end of the billing period, your subscription will not renew, and your account will automatically downgrade to the FREE tier.

To cancel a recurring subscription, the Customer must utilize one of the following official methods:

1. Log in to your Account Dashboard.
2. Access Billing Settings from the navigation menu or profile dropdown.
3. Locate your active plan details and select "Cancel Subscription".
4. Complete the confirmation steps. Upon successful processing, an automatic confirmation email will be dispatched.

Note: For accounts governed by enterprise agreements or settled via custom invoice routing, cancellation requests must be sent in writing to our Billing Administration at hello@saurabhdey.in at least five (5) business days prior to the next billing date.

Because our manufacturing processes begin shortly after order placement, strict cancellation limits apply to physical Near Field Communication (NFC) cards:

• Standard Blank Cards: Orders for blank cards may be cancelled for a full refund within **two (2) hours** of order placement.
• Custom Printed Cards: Orders for cards containing custom logos, uploaded media, names, or personalized text cannot be cancelled once the order enters the **production queue** (typically within four (4) hours of order submission).

Cancelling a paid subscription plan does not automatically delete your digital card profiles, lead capture archives, or associated account credentials.

Your profiles will be moved to the FREE tier, and premium layouts or custom domain redirects will be hidden from public view. We retain this configuration data to allow you to reactivate your subscription in the future without losing your designs. If you wish to request the permanent deletion of your account and all associated personal data in accordance with privacy regulations, you must initiate account deletion from your Account Settings or email a formal request to our Data Protection Officer.

This Cancellation Policy shall be governed by, interpreted under, and construed in accordance with the laws of India. Any dispute arising out of or in connection with this Policy shall be subject to the exclusive jurisdiction of the competent courts in Kolkata, West Bengal, India.

For assistance, technical issues during cancellation, or official written termination notices, please contact us: