Help Center
Troubleshooting guides, hardware setup walkthroughs, and CRM integrations instructions for the IdentiQ ecosystem.
How to Create and Customize Your Digital Card
Learn how to build your profile, pick color themes, configure fields, and generate custom QR codes.
Step-by-Step NFC Tag Programming & Pairing
Learn how to register your physical NFC card by UID and link it dynamically to your public slug.
Managing Subscription Upgrades & Cancellations
Learn about our 7 Days Trial, Pro, and Enterprise billing schedules and automatic downgrade logic.
Submitting Support Tickets & Response SLA Times
How to open tickets, report platform bugs, check uptime status, and what response speeds to expect.
Downloading Apple, Google & Samsung Wallet Passes
How to add digital business card passes directly to your default phone wallets for offline sharing.
Exporting Captured CRM Leads Database to CSV
A guide to reviewing, managing, and exporting client contacts collected via your card.
Setting Up 1-on-1 Consultation Booking & Slots
Learn how to configure your availability, buffer times, pricing, and accept client bookings directly.
Selling Products, Downloads & Services via IdentiQ Store
A step-by-step guide to adding digital products, physical merchandise, and custom service packages to your profile.
Creating Events, Selling Ticket Passes & QR Scanner Check-in
How to launch event landing pages, configure ticket tiers, issue QR passes, and scan attendees on event day.
Styling & Sharing Dynamic QR Codes
Learn how to customize your dynamic QR code design, download vector files, and place them on marketing materials.
Generating Custom HTML Email Signatures
Step-by-step setup guide to exporting and linking your business card via Outlook, Gmail, and Apple Mail signatures.
Configuring Custom Lead Forms & Field Validation
Learn how to build custom question forms, make contact inputs mandatory, and capture qualified networking leads.
Organizing Connections in Contacts CRM & Scheduling Follow-ups
How to add new contacts, segment with tags, record notes, and schedule automatic email follow-up reminders.
Provisioning Team Members & Organization SSO Access
Corporate guide to team memberships, admin roles, email domain rules, and single-sign-on (SSO) configuration.
Security Policies, Data Isolation & GDPR Compliance Data Export
Details on database row-level security (RLS), IP hash hashing, downloading personal JSON logs, and data erasure.
Setting Up Your Hotel, Resort, Cafe or Restaurant Venue
Learn how to choose your venue type, customize brand styling, upload galleries, and configure guest Wi-Fi details.
Creating Digital Menus, Dietary Tags & Modifier Customizations
How to upload food and beverage items with photos, prices, dietary badges, and customizable add-ons.
Managing In-Room Dining, Table Orders & Live Staff Operations Board
A walkthrough of live order routing, kitchen audio alerts, room assignment, and status updates.
Configuring Housekeeping, Concierge & Maintenance Requests
How to enable 1-tap room service requests for towels, deep cleaning, AC repair, bellhop, and spa bookings.
Connecting PayU for Instant UPI & Card Payments (0% Commission)
Step-by-step setup guide to collecting guest payments directly via Google Pay, PhonePe, Paytm, and credit cards.
Setting Up Google Review Booster & Negative Feedback Interception
How to automatically turn happy diners and hotel guests into 5-star Google & TripAdvisor reviews.
Can't find the solution?
Our customer engineering team reviews tickets daily. Open a ticket or send email requests directly.